Robert Half Customer Service Representative in MADISON, Wisconsin
Medical insurance business partner on Madison’s south side is looking for a Customer Service Representative to:
· Handle incoming and outgoing phone calls from providers and members.
Answer provider phone questions regarding claim status and benefits
Assist with enrollee phone questions regarding claim status and benefits
This position is contract-to-hire! The hours are Monday-Friday, 8 am - 5 pm.
If you are interested, please apply today!
Requirements - Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Ability to simplify complex problems and build solutions
Strong Microsoft Office skills
Experience performing extensive research to resolve complex customer inquiries
- Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
A consistently positive approach to your work that is rooted in a businesslike professionalism
Solid understanding of call centers
Knowledge of Medical Insurance
2+ years' experience with performing in a goal-driven & customer-focused environment preferred
Customer service and office administrative skills
Ability to interact effectively with internal and external partners and clients/customers
Excellent verbal, written, and social skills
If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.