Robert Half Corporation Jobs

Job Information

Robert Half Customer Service Representative/Account Manager in MADISON, Wisconsin


Customer Service Representatives might be interested in this Manufacturing field opportunity via Robert Half, in a dynamic, rapidly changing environment. Customer Service Representatives who love building solid customer relationships will be interested in this position, if they are articulate and highly skilled. If you're looking for a long-term contract / temporary to hire engagement, and can work in Madison, Wisconsin, this could be the Customer Service Representative position for you!

Major responsibilities

  • Serve as primary contact for entry of spare parts orders

  • Audit purchase orders to ensure the proper discount has been applied and verify that all commercial terms and conditions, shipping terms, credits, and taxes are in accordance with company policies

  • Review code field accuracy for product categorization and sales identification

  • Process spare parts orders and have a firm knowledge of how the on-line systems function

  • Email and/or fax all order acknowledgements to customer

  • Expedite parts as needed and follow up with the Customer, Rep or Distributor

  • Provide shipping info for rush orders

  • Generate and manage spare parts sales quotes, updating them based on customer changes

  • Submit cost updates and item reactivation requests, reviewing the results for accuracy before submitting for sale price determination

  • Manage all areas of the spare parts requirement for assigned territory and provide feedback to the Customer

  • Follow up, review, and maintain credit card orders, held orders, ship complete orders, and late orders

  • Maintain and monitor order dates for a possible earlier shipment than promised

  • Serve as primary contact for all Customer Master updates, ensuring data integrity while verifying compliance with U.S. Denied Parties list

  • Generate and manage approved Return Material Authorizations (RMA) and issue credit at the end of the RMA process

  • Generate credit memos

  • Generate invoices for progress payments and shipment of spares from remote warehouses

  • Provide customer assistance including but not limited to:

  • Ensure spare parts compatibility for installed equipment

  • Review component drawings

  • Recommend spare parts

  • Suggest possible material substitutions

  • Compare previous installation data and create a revised spare parts lists to meet the more difficult demands for aged equipment

  • Serve as backup for Customer Service Representative(s) when out of the office

  • Work with Engineering and Purchasing to provide quotes and order fulfillment as it relates to pump retrofit to mechanical seal configuration

  • Update key personnel on pertinent information, such as current market trends and competitive developments and recommend improvements


  • Strong communication skills, both verbally and in writing

  • 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

  • Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information

  • Customer service experience preferred

  • Well-founded grasp of Customer Support

  • Manufactured Products experience preferred

  • Proven knowledge of Phone Coverage

  • Administrative Assistance experience

  • Proficiency in customer service

  • Solid understanding of Assist Customers

  • Experience performing extensive research to resolve complex customer inquiries

  • Excellent customer service and office administrative skills

  • Ability to recognize, evaluate, and resolve problems effectively

    • Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

  • Enthusiastic attitude and an engaging businesslike approach

  • Strong technical skills including proficiency with MS Office

We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use ( .