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Robert Half International Customer Success Representative in MADISON, Wisconsin


One of our clients, a prominent national financial institution, is looking to hire someone to work REMOTELY (from home) part-time (30 hours per week) to help loan officers navigate a new online software lending platform. The position would entail taking calls from loan officers at banks around the country who have questions about the new platform and helping them to troubleshoot the issues. No prior IT experience is needed.

This position requires:

• At least 2 years of prior experience working in a customer service role at a bank or credit union

• Strong oral and written communication skills

• The ability to work on Saturdays

The client would provide you with the computer equipment that you would use. You would just have to provide a reliable, high-speed internet connection at home.

This position will start on Nov. 30, 2020, and will go until about the end of May 2021. It is not guaranteed to go full-time.

The pay rate is $20-29/hr., depending on experience.

The client is based in Madison, but because the position is remote, you could do it from anywhere. You would have to be able to commute to Madison on the first day, however, to pick up the computer equipment.

If you are interested and believe that you have the relevant experience, please send a copy of your resume to for immediate consideration!


  • At least 2 years of prior experience working in a Customer Service role in the Banking Industry

  • Supportive, positive attitude with a professional demeanour applied to all tasks

  • Ability to recognize, evaluate, and resolve problems effectively

  • Microsoft Office knowledge required

  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information

  • Excellent communication and organizational skills

  • Demonstrated talents in communicating and interacting with clients/customers, both internal and external

  • Customer service and office administrative skills

  • 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

  • Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

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Salary: $23.75 - $27.50 / Hourly

Location: MADISON, WI

Date Posted: November 13, 2020

Employment Type: Temporary

Job Reference: 04620-0011618447

Staffing Area: Office u0026 Administrative