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Robert Half Desktop Support Analyst in Madison, Wisconsin

Description Do you excel at explaining intricate technical information to the non-technical user? Driven individuals who are most productive in an active and positive environment will be the best fit for this position. If that sounds like you, Robert Half has a Desktop Support Technician role with a company in the Machinery Manufacturing industry that may be the position for you. We especially want to hear from motivated candidates with effective problem-solving abilities. This Desktop Support Analyst role is a long-term contract / temporary to hire opportunity based in the Madison, Wisconsin, area.

What you get to do every day

  • Arrange hardware repairs with the appropriate vendors

  • Curate records of daily data communication transactions, issues and remedial actions taken or installation activities

  • Support, examine, and repair computer systems, hardware, printers, and computer peripherals

  • Provide computer desktop support in accordance with established policies and procedures

  • Give support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

  • Rectify computer problems, and suggest appropriate action/solutions

  • Be in contact regularly and effectively with ticket submitters Requirements - 1+ years of desktop support or other related experience

  • Ability to write reports, business correspondence, user instructions, and procedure manuals

  • Solid understanding of Desktop Imaging

  • Strong familiarity with Active Directory

  • Knowledge of PC desktop/workstations

  • Service Desk Tickets experience

  • Proven knowledge of Computer Hardware

  • Microsoft Office 365 experience

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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