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Robert Half Desktop Support Analyst in Madison, Wisconsin

Description You'll succeed in this position if you excel at explaining intricate technical information to the non-technical user. Driven individuals who are most productive in an active and positive environment will be the best fit for this position. Robert Half has a Desktop Support Technician role that may be the position for you, if you match these qualities. We encourage motivated candidates with effective problem-solving abilities to apply. This Desktop Support Analyst role is long-term contract / temporary to full-time in nature and is located in the Madison, Wisconsin, area.

Your responsibilities

  • Offer computer desktop support in accordance with established policies and procedures

  • Settle computer problems, and offer suggestions on appropriate action/solutions

  • Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

  • Develop records of daily data communication transactions, issues and remedial actions taken or installation activities

  • hardware repairs with the appropriate vendors

  • Be in contact regularly and effectively with ticket submitters

  • Support, examine, and repair computer systems, hardware, printers, and computer peripherals Requirements - 5+ years of desktop support or other related experience

  • Proven knowledge of Desktop Hardware

  • Microsoft SCCM experience

  • Solid understanding of PC desktop/workstations

  • Foundational knowledge in VMware

  • Expertise in Microsoft Windows 10

  • Strong familiarity with Microsoft Office 365

  • Experience writing procedure manuals, user instructions, business correspondence, and general report writing

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit for more information.

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