Robert Half Desktop Support Analyst in Madison, Wisconsin
Description You'll succeed in this position if you excel at explaining intricate technical information to the non-technical user. Driven individuals who are most productive in an active and positive environment will be the best fit for this position. Robert Half has a Desktop Support Technician role that may be the position for you, if you match these qualities. We encourage motivated candidates with effective problem-solving abilities to apply. This Desktop Support Analyst role is long-term contract / temporary to full-time in nature and is located in the Madison, Wisconsin, area.
Offer computer desktop support in accordance with established policies and procedures
Settle computer problems, and offer suggestions on appropriate action/solutions
Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Develop records of daily data communication transactions, issues and remedial actions taken or installation activities
hardware repairs with the appropriate vendors
Be in contact regularly and effectively with ticket submitters
Support, examine, and repair computer systems, hardware, printers, and computer peripherals Requirements - 5+ years of desktop support or other related experience
Proven knowledge of Desktop Hardware
Microsoft SCCM experience
Solid understanding of PC desktop/workstations
Foundational knowledge in VMware
Expertise in Microsoft Windows 10
Strong familiarity with Microsoft Office 365
Experience writing procedure manuals, user instructions, business correspondence, and general report writing
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.