Robert Half Corporation Jobs

Description

As a Help Desk Support Specialist you will play a vital role in providing exceptional technical assistance and support to our internal staff. Your primary responsibility will be to deliver top-notch phone support, addressing Level 1 issues that end users encounter. You will be the first point of contact for our valued employees, ensuring their technical inquiries are resolved efficiently and effectively. This position requires excellent communication skills, a compassionate approach, and a strong technical aptitude. You will collaborate closely with the support team to escalate tickets when necessary, always prioritizing the best customer experience.

Key Responsibilities:

Provide unparalleled phone support to internal staff, offering guidance and solutions for Level 1 technical issues they encounter.

Exhibit empathy, compassion, and patience while assisting end users, creating a positive and reassuring support experience.

Escalate tickets and issues to appropriate teams when required, ensuring prompt resolution and minimal disruption for end users.

Maintain a deep understanding of our systems, including ServiceNow, Salesforce, and other relevant platforms, enabling you to guide users effectively.

Utilize your technical aptitude to assess the complexity of issues and determine when escalation is necessary.

Deliver exceptional customer service, going the extra mile to ensure complete customer satisfaction.

Prioritize open communication, effectively documenting all interactions and resolutions in the designated systems.

Collaborate closely with the support team, sharing insights and suggestions for improving support processes and workflows.

Maintain a high level of reliability and punctuality, adhering to scheduled shifts and staying engaged until customer interactions are concluded.

We are looking for individuals who LOVE Help Desk and can see a long-term career in that role. This contract is set for 12-24 months+ and can be extended or hired as a Full-time employee.

Responsibilities:

• Deliver unparalleled phone support to internal staff, addressing Level 1 technical issues.

• Provide empathetic and patient assistance to end users, ensuring a positive support experience.

• Escalate issues and tickets to the appropriate teams when necessary, ensuring minimal disruption for end users.

• Maintain a comprehensive understanding of our systems, including ServiceNow, Salesforce, and other relevant platforms.

• Use your technical aptitude to assess the complexity of issues and determine when escalation is necessary.

• Deliver exceptional customer service, going beyond expectations to ensure customer satisfaction.

• Prioritize open communication, effectively documenting all interactions and resolutions in the designated systems.

• Collaborate closely with the support team, sharing insights and suggestions for improving support processes and workflows.

• Maintain a high level of reliability and punctuality, adhering to scheduled shifts and staying engaged until customer interactions are concluded.

• Utilize skills such as Service Desk Tickets, Service Desk Management, MS Office 365, Active Directory, Microsoft Office Suites, Microsoft Teams, Basic Troubleshooting, Windows Workstation, Workstation Hardware, and Workstation Support.

Requirements • Possess at least one year of experience in the Financial Services industry

• Familiarity with Service Desk Ticket systems and Service Desk Management

• Proficiency in MS Office 365, Active Directory, Microsoft Office Suites, and Microsoft Teams

• Ability to perform Basic Troubleshooting

• Experience with Windows Workstation, Workstation Hardware, and Workstation Support

• Strong communication skills and the ability to work in a team environment

• Capacity to handle multiple tasks and prioritize effectively

• Willingness to continuously learn and adapt to new technologies and changes

• Exceptional customer service skills and a strong attention to detail

• Must have a high school diploma or equivalent; a bachelor's degree in a related field is preferred. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .