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Robert Half International Lead Desktop Support Analyst in Madison, Wisconsin


Robert Half Technology is looking for a Senior/Lead Desktop Support Analyst for a contract to hire role. The Senior/Lead Desktop Support Analyst will be running lead on special projects, dealing with escalated tickets, and provide mentorship to peers. You will also help prioritize tickets and projects as they come in. You will be providing support to over 200 end users with a diversity of technical issues. Ranging from mobile devices, assigning desktops, imaging, SCCM, application support, and phone systems.

If you are interested, please send resume to

Major responsibilities

  • Support records of daily data communication transactions, issues and remedial actions taken or installation activities

  • Preserve, inspect, and mend computer systems, hardware, printers, and computer peripherals

  • Organize hardware repairs with the appropriate vendors

  • Fix computer problems, and recommend appropriate action/solutions

  • Communicate regularly and effectively with ticket submitters

  • Give support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

  • Supply computer desktop support in accordance with established policies and procedures


We are looking for an individual that has been a Team Lead or Senior Desktop Support professional with a minimum of five or more years. This individual is looking to grow from a Team Lead or Senior to a Supervisor in the next 1-2 years.

  • 5+ years of desktop support or other related experience

  • ShoreTel - VOIP experience

  • Deep understanding of Mobile Device Support

  • PC desktop/workstations experience preferred

  • Microsoft SCCM experience

  • PowerShell Scripting experience highly desired

  • Ability to quickly write reports, business correspondence, user instructions, and procedure manuals

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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Salary: DOE

Location: Madison, WI

Date Posted: January 11, 2021

Employment Type: Temp to Hire

Job Reference: 04620-0011665901

Staffing Area: Technology u0026 IT