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Robert Half Customer Service Representative in Mahwah, New Jersey

Description You might be the Customer Service Representative Robert Half is looking for, if you love building solid customer relationships in the growing Retail industry. If you're looking for work as a Customer Service Representative and are articulate and highly-skilled, we could have an excellent career opportunity for you. This Customer Service Representative position is based in the Mahwah, New Jersey region and is a short-term contract / temporary employment opportunity. If you want to work in a dynamic, rapidly-changing call center, this could be the job for you!

Your responsibilities

  • Retrieve and oversee the sending of written business communications

  • Offer friendly, accurate customer service in a timely fashion

  • Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers

  • Receive and place telephone calls

    Will be a rotating schedule between 8-4Pm Or 10-7 and 12-9PM Requirements - Demonstrated experience performing extensive research to resolve complex customer inquiries

    • Sound written and verbal communication skills

    • Ability to use multiple computer systems, applications, and utilize search tools to find information

  • Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

    • achievement oriented, positive attitude and an approach to work rooted in professionalism

    • Demonstrated talents in communicating and interacting with clients/customers, both internal and external

    • Experience with Microsoft Office required

    • Excellent customer service and office administrative skills

    • Knowledge of customer service

    • Proven knowledge of retail

    • Data entry experience preferred

    • Superior Customer Service experience

    • Retail experience

    • Comprehensive knowledge of Call Center Customer Service

    • 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

    • Strong problem-solving skills

If you derive detail oriented and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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