Job Information
Robert Half Help Desk Analyst III in Manchester, New Hampshire
Description We are inviting applications for a Help Desk Analyst III role in Manchester, New Hampshire. In this role, you will be part of our in-house IT team, providing high-quality customer service and technical support to our clients. You will be responsible for desktop support, handling software, AV equipment, telephony matters, and other IT-related tasks.
Responsibilities:
• Monitor and respond effectively to requests received through the IT helpdesk
• Deliver high-quality customer service for all end-user client requests and incidents
• Provide technical support for all Audio/Visual related systems including display devices, projectors, video conferencing, and control systems
• Provision user and computer accounts across the enterprise
• Assist customers with training and connectivity to various AV conferencing solutions
• Support customers with mobile and desk phone setup and training
• Create and maintain step-by-step training material and process documentation for customers and IT department
• Maintain daily performance and inventory of computer fleet and IT-owned assets
• Work through the problem-solving process with customers, empowering them to do the same in the future
• Report and escalate significant and recurring issues and trends
• Collect feedback to determine patterns and issues for resolution or documentation in a knowledgebase
• Stay current with technology trends and changes for the systems and software we support Requirements • Minimum of 3 years' experience in a Help Desk Analyst role or related field
• Proficient in Citrix Technologies
• Experience with Database management and operations
• Knowledge of EO/IR systems
• Proficiency in Lotus Notes
• Familiarity with Microsoft software and tools
• Experience with Active Directory
• Understanding of Computer Hardware
• Experience in Configuration Management
• Proven skills in Deskside Support
• Familiarity with Desktop Hardware
• Ability to troubleshoot and resolve technical issues in a timely manner
• Strong communication and interpersonal skills
• Proven ability to work in a team environment
• Ability to manage multiple tasks and priorities effectively
• Strong problem-solving skills and attention to detail
• Excellent customer service skills. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .