Robert Half International Customer Service National Accounts Nice Bonus Potential in MANHEIM, Pennsylvania
Lebanon County company is seeking a National Accounts Customer Service Representative to join their team. This National Accounts Representative will provide professional, courteous and efficient service to our National Account customers’ inquiries related to all products sold by the company. Work together with other members of the Customer Service and Sales Departments to provide consistent performance above and beyond the expectations of our customers and co-workers. Expand relationships with existing customers by supporting collaborative sales efforts to grow all company products.
GENERAL JOB RESPONSIBILITIES:
Work directly with all National Accounts to provide consistency and best service level.
Assist in handling incoming calls to the National Accounts department. Respond to requests through verbal or written communications in an efficient and timely fashion.
Handle orders received by phone, fax, email or mail. Enter orders in system per established procedures. Contact customers and corporate personnel as needed to obtain information to complete orders or resolve problems.
Provide follow-up as required on each order. Complete order changes or cancellations as requested. Investigate and report on ship date, carrier, tracking numbers, etc.
Coordinate special shipping requests with Production Planning. Provide paperwork for review at daily Production meetings and update orders as needed to reflect new information.
Initiate purchase requisitions to Materials Department for all non-stock items placed on order. Also initiate warehouse transfer requisitions to Materials Department to move stock between warehouses as needed.
Handle quote requests received by phone, fax, email, or mail. Prepare quotes in system, on formal quote form, on fax form or handwritten on customer inquiry per establish procedures.
Manage Blue Forms for National Accounts department to obtain assistance with technical components required for given quote opportunities.
Review requests for returns or adjustments. Pull associated department files and issue RMA request form with full explanation on return.
Complete literature requisitions when requests received via phone or fax.
Upgrade product and procedure knowledge on a continuing basis to properly perform job duties. Complete all training sessions assigned and review and learn new information distributed.
Complete special projects as assigned by Lead International Account Specialist, Customer Service Supervisor or Customer Service Manager.
Maintain cleanliness and organization of work area.
Exhibit interpersonal skills sufficient to perform as an active team member.
Make sales calls to National Accounts and to end users and to potential National Accounts and end users as requested.
Develop strong working relationships with National Accounts and potential National Accounts.
Support the company directives and programs.
Establish a working relationship with the Regional Sales Managers and local sales representatives to meet the needs of the National Account locations and salespeople in given sales territories.
If interested please send a Word version of your resume to Ned Kauffman through linkedin.
4 plus years of customer services experience with 2 plus years of national account experience.
Robert Half Finance & Accounting matches skilled professionals with remote or on-site jobs in accounting, bookkeeping, finance, audit, taxation and more on a full-time basis. Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was No. 1 on Forbes’ annual ranking of America’s Best Professional Recruiting Firms.
Questions? Call your local office at 1.888.490.5461. All applicants applying for U.S. job openings must be legally authorized to work in the United States.
Salary: $44,000.00 - $47,000.00 / Yearly
Location: MANHEIM, PA
Date Posted: February 18, 2021
Employment Type: Full-time
Job Reference: 03770-0011710079
Staffing Area: Full-Time Accounting u0026 Finance