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Robert Half International Customer Service Representative nice bonus potential in MANHEIM, Pennsylvania


Lebanon County employer is seeking a Customer Service Representative to join their team. This Customer Service representative will provide professional, courteous and efficient service to our customers’ inquiries related to all products sold by the Company. Work together with other members of the Customer Service Department to provide consistent performance above and beyond the expectations of our customers and co-workers.


  • Work directly with any assigned accounts to provide consistency and best service level.

  • Handle incoming calls to the department. Respond to requests through verbal or written communications in an efficient and timely fashion.

  • Handle orders received by phone, fax, email or mail. Enter orders in system per established procedures. Contact customers and or salesmen as needed to obtain information to complete orders or resolve problems.

  • Provide follow-up as required on each order. Complete order changes or cancellations as requested. Investigate and report on ship date, carrier, tracking numbers, etc.

  • Coordinate special shipping requests with Production Planning. Provide paperwork for review at daily Production meetings and update orders as needed to reflect new information.

  • Initiate purchase requisitions to Materials Department for all non-stock items placed on order.

  • Handle quote requests received by phone, fax, email or mail. Prepare quotes in system, on formal quote form, on fax form or handwritten on customer inquiry per established procedures.

  • Complete Blue Form for Technical Sales Representative to obtain assistance with technical components required for a quote.

  • Review requests for returns or adjustments. Pull associated department files and issue RMA form with full explanation on return.

  • Complete literature requisitions when requests received via phone or fax.

  • Upgrade product and procedure knowledge on a continuing basis to properly perform job duties. Complete all training sessions assigned and review and learn new information distributed.

  • This position does not require an aggressive approach to sales. Some proactive moves are required to provide excellent service, this position is primarily reactive to the needs and wants of our customers.

  • Complete special projects as assigned by Lead General Customer Service Representative, Customer Service Supervisor or Manager.

  • Maintain cleanliness and organization of work area.

  • Exhibit interpersonal skills sufficient to perform as an active team member.

If interested, please send a Word version of your resume to Ned Kauffman through Linkedin.


2 plus years of experience in customer service environment

Robert Half Finance & Accounting matches skilled professionals with remote or on-site jobs in accounting, bookkeeping, finance, audit, taxation and more on a full-time basis. Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was No. 1 on Forbes’ annual ranking of America’s Best Professional Recruiting Firms.

Questions? Call your local office at 1.888.490.5461. All applicants applying for U.S. job openings must be legally authorized to work in the United States.

© 2020 Robert Half Finance & Accounting. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (

Salary: $38,000.00 - $40,000.00 / Yearly

Location: MANHEIM, PA

Date Posted: February 18, 2021

Employment Type: Full-time

Job Reference: 03770-0011710049

Staffing Area: Full-Time Accounting u0026 Finance