Robert Half Help Desk Analyst I in Marlborough, Massachusetts
Description If you want to work as a Help Desk Analyst in an innovative and fast-paced work environment at a company in the Healthcare, Hospitals, Social Assistance industry, Robert Half might have the job for you. We need a creative with a talent for solving both routine and unique problems. This is a position that will support local and field users as a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is located in the Marlborough, Massachusetts area and is a long-term contract / temporary to full-time opportunity.
Spot recurring technical issues and deploy solutions to address the root of the problems
Deliver IT support for operating systems, productivity software, and a variety of other applications used internally
Help and follow up on technical help tickets submitted via phone, email, and walk-ups
Independently investigate and implement solutions to technical issues Requirements - Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications
Experience in user administration and bug fixing in a client server environment
Experience with IT support ticketing systems
Strong familiarity with Active Directory
Foundational knowledge in Desktop Support
Microsoft Office 365 experience
Command of Basic Troubleshooting
Experience with Desktop Hardware
Understanding of basic networking concepts
Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.