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Robert Half Desktop Support Administrator in MARSHALLTOWN, Iowa

Description

Desktop Administrator is expected to provide the high-level problem solving and support skills for computer hardware, software and smart devices. They will be responsible for installing new and maintaining existing computer systems and mobile\smart devices. They should also be able to provide education to staff in use of equipment.

Job Functions:

  • Knowledge and experience in managing server, network, and wireless infrastructure.

  • Knowledge and experience in managing end user systems to minimize downtime and hands on visits to workstations.

  • Ability to accurately managing IT asset inventory and software licensing compliance.

  • Performing hardware repair and maintenance.

  • Identifying and addressing complex usability problems.

  • Ability to efficiently manage the deployment of a significant number of desktops/laptops by using industry standard tools, like LANDesk, Active Directory, Service Now, Microsoft Windows, Microsoft Office, MS Systems Center Configuration Manger, OSD, MDT, DameWare, and similar tools to minimize trouble calls, security risks, and in-person visits to workstations.

  • Knowledge of data networking wired and wireless.

  • Demonstrable ability to effectively document procedures and IT systems.

  • The candidate must have excellent written and verbal communication skills, phone skills, planning and prioritizing skills.

  • Organizational and time management skills to accommodate changing workload and multiple priorities are required.

  • Must be a self-motivator and have the initiative to work independently.

  • Must have great interpersonal skills to maintain a good working relationship with users and department personnel.

    Requirements

  • Looking for individuals with 2-4 years of Desktop/ Help Desk Support experience.

  • Must have great customer skills and the ability to work with all levels of stakeholders from an administrative professional to a VP and SVP.

  • Support client end IP phones, computers, reimages, specialty builds

  • Basic networking understanding – this team is the hands to flip a switch, deal with access points, reboot servers)

  • DameWare or similar experience for remote access, highly desired.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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