Robert Half Bilingual Customer Service Representative in MASON, Michigan
Description Bilingual Customer Service Representative
The Bilingual Customer Service Representative will
provide exceptional customer service for customers located in Mexico through the timely and accurate entering and reviewing of orders and responding to and resolving customer related issues.
Provide exceptional customer service by taking, expediting and following up on customer orders, returns, credit memos, debit memos, and failed invoices for an assigned geographic region
*- Review and price customer orders for an assigned geographic region; contact customers when there will be a difference in price from their order to our invoicing
Communicate with customers, sales force, and other departments on orders status to research, problem solve, analyze and resolve complex customer issues
Process Competitive Activity Reports and accurately maintain customer specific pricing information
Understand and interpret customer needs and wants; may regularly experience demanding customers
*Consult and keep management apprised on significant account developments or activities
Work closely with the Graphics Department to process custom print orders
Work closely with the Master Data Department to keep customer information updated and accurate
The Qualifications for Bilingual Customer Service Representative
-Six (6) months experience in a customer service field
Requires excellent verbal and written skills in both Spanish and English, necessary for communication with internal and external customers; verbal skills to include a pleasant phone demeanor
Ability to prepare outlines, reports, letters, and any other supplemental materials in a clear and concise, detail oriented manner
Strong attention to detail and accuracy - Ability to work independently, multi-task, and make sound decisions without immediate supervision
Experience in using Microsoft Office Preferred Skills and Qualifications:
Data entry experience
Ability to communicate in Portuguese Requirements Microsoft Office Suites, Microsoft Office Programs, Spanish Language
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.