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Robert Half Customer Service Representative in Matthews, North Carolina

Description

Customer Service Representative Opportunities!

Further your skills as a Customer Service Representative in the expanding Manufacturing industry through this exciting opportunity at Robert Half. Are you always outgoing and sociable? This could be a great position for you. This position is based in a dynamic and fast-paced environment. This Matthews, North Carolina Customer Service Representative position could be for you, if you're available for a long-term contract / temporary to hire opportunity.

Your responsibilities

  • Manage and place incoming telephone calls

  • You will likely support business development and client referral goals by actively cross-selling and referring customers

  • Manage the fielding and sending of important written business correspondence

  • Give exceptional customer service in a timely fashion

    Requirements

  • Proficiency in Purchase Orders

  • Foundational knowledge in Track Shipments

  • Domestic Customer service experience preferred

  • Solid understanding of Shipping Functions

  • Ability to navigate multiple computer systems and applications

  • Sound written and verbal communication skills

  • 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

  • Proficiency with Microsoft Office required

    • Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • A consistently positive approach to your work that is rooted in a businesslike professionalism

  • Ability to recognize, evaluate, and resolve problems effectively

  • Demonstrated talents in communicating and interacting with clients/customers, both internal and external

  • Customer service and office administrative skills

  • Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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