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Robert Half Customer Service Representative in Matthews, North Carolina

Description This Customer Service Representative position via Robert Half in a dynamic, rapidly-changing call center might be the job for you, if you're looking for work in the Manufacturing field. You might be the articulate, highly-skilled Customer Service Representative we're looking for, if you love building solid customer relationships. This Matthews, North Carolina Customer Service Representative position could be for you, if you're available for a short-term contract / temporary to hire opportunity.

What you get to do every single day

  • Handle incoming telephone calls

  • Contribute accurate, friendly customer service in a timely fashion

  • You will likely support business development and client referral goals by actively cross-selling and referring customers

  • Field and send written business correspondence Requirements - Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

  • Customer service and office administrative skills

  • Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

  • Strong technical skills including proficiency with MS Office

  • 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

  • Positive attitude and an engaging businesslike approach

  • Track Shipments experience preferred

  • Shipping Functions experience

  • Comprehensive knowledge of Purchase Orders

  • Customer service experience highly desired

  • Strong familiarity with Dispatching

  • Demonstrated talents in communicating and interacting with clients/customers, both internal and external

  • Excellent written, verbal and social communication skills highly desired

  • Proficient with computers and technology platforms

  • Proven experience going the extra mile to solve complex customer inquiries via extensive research

If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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