Robert Half Corporation Jobs

Description

We are looking to hire a diligent, customer-oriented Support Engineer to help us provide exceptional technical assistance to our clients. As a Support Engineer, your duties will include assessing system and product performance, interpreting customer needs, and offering targeted solutions. You’ll also be responsible to promptly resolve issues and ensure maximum availability of our services.

1) Performing diagnostic tests and debugging procedures to optimize computer systems. 2) Designing and implementing efficient network solutions. 3) Providing timely technical support for users and resolving their issues. 4) Recording all technical enquiries and solutions in log reports. 5) Ensuring customer satisfaction with the company’s services and fostering customer relationships. 6) Maintaining an updated knowledge of software and hardware products, as well as technical specifications. 7) Providing advice regarding system upgrades and enhancements. 8) Contributing to the revision of maintenance standards and work procedures. 9) Working with other professionals to address client concerns, implement strategies, and increase product efficiency.

Requirements

Qualifications:

1) Bachelor’s degree in Computer Engineering, Computer Science or relevant field. 2) Proven experience as a Support Engineer, IT Support, or similar role. 3) Excellent knowledge of IT systems, software, and hardware. 4) Outstanding listening and questioning skills. 5) Familiarity with remote desktop applications and help desk software. 6) Good understanding of network configurations and software installations. 7) Highly organized with strong attention to details. 8) Excellent problem-solving and communication skills. 9) Ability to build relationships, and provide excellent customer service.

The successful Support Engineer should have in-depth knowledge of various computer hardware and software technologies, excellent problem-solving skills, and a strong customer service attitude. The ability to handle complex technical issues and maintain high customer satisfaction are crucial for this role.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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