Job Information
Robert Half Customer Service Representative in Mcdonough, Georgia
Description
Corrugated Packaging experience is a Must!
Demonstrate a commitment to Safety and perform job duties in accordance with company Safety policies and procedures.
Conduct themselves and perform all activities with the highest level of professionalism, remembering that our Customer’s needs and subsequent satisfaction is the goal.
Liaise between the Customer and the company by assisting Customers, production, design, shipping, and account managers on a daily basis by various means.
Develop strong, internal working relationships to support and promote efficient, timely and accurate response to Customer expectations.
Process orders and new items received from Customers and Sales using various technology applications.
Enter information into the estimating system or request product quotes, as applicable, to provide costing to management for analysis and pricing.
Provide formal quotes to Sales and Customers.
Track orders, initiate changes and expedited per Customer or Sales requests. Communicate the same to Sales, Management and Customer.
Coordinate the necessary delivery schedules with Scheduling and the Shipping Department. Communicate the same to Sales, Management and Customer.
Manage and track Customer’s warehouse product, when applicable, to ensure availability and min/max levels while managing overruns and underruns. Analyze monthly usages and re-stocking per Customer.
Initiate outside manufacturing orders, as appropriate, communicating all necessary details and handling required follow-up.
Address customer complaints and questions seeking aid from Sales and Management, as necessary.
Follow established processes and procedures to ensure accuracy of work.
Maintain customer files.
Generate various reports and distribute accordingly.
Maintain proper check and balances for optimum cost benefits relative to margin and customer pricing.
Understand cost information and identify opportunities for cost containment and margin improvement.
Ensure accurate product pricing for invoicing.
Coordinate accounting credits.
Foster a lean culture to drive continuous improvement, cost control and waste reduction in all facets of our operation.
Requirements - Excellent customer service and office administrative skills
Solid understanding of Packaging and labeling
Packaging Materials experience required
Proficiency in customer service
Excellent oral and written communication skills
2+ years' experience of proven performance in a goal-driven & customer-focused environment desired
Proficiency with Microsoft Office applications
Upbeat, positive attitude and an approach to work rooted in professionalism
- Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Ability to simplify complex problems and build solutions
Basic knowledge in computer software programs and office equipment
No stranger to performing extensive research to resolve complex customer inquiries
Demonstrated ability to interact effectively with internal and external partners and clients/customers
If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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