Job Information
Robert Half UX Researcher in Mclean, Virginia
Description
From smartphone capabilities like Digital Key to Hilton Connected Room that allow for integrated entertainment temperature and lighting controls Hiltons Global Technology team is responsible for creating the hospitality experience of the future - for our guests owners and Team Members. Through innovative technology development and deployment this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.
What will I be doing?
As a Senior Experience Design XD Researcher you will work in a human-centered design model to build an outstanding journey through every part of a guests experience from the time our guests dream of travel until their stay is complete and beyond. We believe that design happens in many functions across our organization. We deliver better experiences to our guests when working together to build test and learn focusing on user outcomes.
Our teams will focus on improving ways for our customers to shop and book hotels across all touchpoints. Each of these lean multi-functional teams needs access to a dedicated researcher with a passion for discovering and validating customer wants and needs. Your role as one of these researchers will require you to manage and independently drive research and data collection on small and large product initiatives.
More specifically you will:
Represent the customer within the team this includes supporting and validating big-picture 40000-foot concepts to ground-level implementation without missing a beat
Lead all aspects of evaluative and generative research through qualitative methodologies including by not limited to testing prototypes through user interviews coordinating in-depth usability testing mining user analytics etc.
Capture customer perception using accurate research methodologies in a lean fashion while remaining objective in representing findings
Complete small- to medium-sized qualitative studies with customers of our digital products by collecting requirements planning designing crafting launching the studies and reporting on findings
Support multi-functional teams who work in a human-centered design model focusing on the customer and providing feedback that will aid the business UX design and other groups in creating optimized products
Work with product teams to understand needs and requirements
Design customer-appropriate qualitative research study scripts/questionnaires
Apply knowledge of research techniques to advise study design scriptwriting etc.
Analyze feedback and summarize findings for the team
Work with the rest of the Experience Design team to ensure research findings are shared and incorporated into other initiatives
Know the latest on emerging research technologies and find opportunities
Requirements
What are we looking for?
We believe the success in this role will demonstrate itself through the following attributes and skills:
You will need to have a steadfast curiosity for discovering customer problem areas motivations and thinking styles
Experience in research customer perception analysis and customer feedback listening tools preferably within a human-centered questionnaire/scripts design or agile environment
Experience designing customer research questionnaires/scripts
Ability to adapt to changes in study schedule and scope
Creative problem-solving skills Excellent verbal and visual communication skills
Must be detail focused with excellent organizational skills and have the ability to prioritize show initiative and respond quickly in a fast-paced agile environment
Must thrive in a collaborative work environment and can seek input from other team members
Proven command of Microsoft PowerPoint and other presentation tools
Digitally and technically curious and savvy. Self-starter proactive motivated
To fulfill this role successfully you should demonstrate the following minimum qualifications:
Three 3 years of overall professional work experience
Two 2 years of user experience UX research experience
Experience with Agile various research methodologies
Experience with UserTesting.com or digital user research collection
Experience in research moderation/facilitation
Experience in questionnaire design/development
Ability to travel up to 10
It would be useful in this position for you to demonstrate the following capabilities and distinctions:
Bachelors Degree or Associates Degree plus 6 years of Technology related experience or High School Degree/GED plus 12 years of Technology related experience
Four 4 years of user experience UX research experience
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .