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Robert Half Customer Service Representative I in MECHANICSBURG, Pennsylvania

Description

If you like the idea of working in a dynamic, rapidly-changing call center, you might be interested in this Customer Service Representative position via Robert Half. Articulate, highly-skilled Customer Service Representatives will be interested in this position if they love building solid customer relationships. If you're looking for a long-term contract / temporary engagement, and can work in Mechanicsburg, Pennsylvania, this could be the Customer Service Representative position for you!

This position is remote LOCAL!

Responsibilities

  • Respond to basic telephone, electronic, and written inquiries from clients professionals groups, subscribers, and brokers.

  • Communicate basic eligibility benefits and claim status.

  • Forward specific inquiries as directed for priority resolution.

  • Document each customer encounter or resolution in appropriate computer tracking system.

  • Expediently access reference materials to analyze and determine appropriate responses to telephone, electronic, and written inquires.

  • Identify reports and document system discrepancies.

  • Accurately complete online/hardcopy forms and route to appropriate department.

  • Meet and maintain production standards counts and inquiry response turnaround times.

  • Provide support to other departments as directed. Perform miscellaneous duties as assigned and participate in training programs.

    Requirements

  • Excellent written/verbal communication and organizational skills

  • Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information

  • 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

  • Customer service and office administrative skills

  • Proficiency with Microsoft Office required

If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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