Job Information
Robert Half Customer Service Representative in Medley, Florida
Description We are in the process of recruiting a Customer Service Representative in Medley, Florida, in the telecom sector. As part of our team, you will be responsible for addressing customer inquiries and issues related to their orders, demonstrating empathy and promptness in your responses. This role offers a short term contract employment opportunity.
Responsibilities:
• Respond to customer inquiries and issues over the phone promptly and effectively.
• Demonstrate empathy and understanding when handling customer concerns.
• Learn and adapt quickly to resolve any problems or issues that customers may have with their orders.
• Maintain a typing speed of 40+ wpm to manage multitasking and email communication effectively.
• Be prepared to work in different shifts (9-5:30pm and 10:30-7pm Monday-Friday).
• Show proficiency in working in a fast-paced environment.
• Ability to communicate in multiple languages is an advantage but not necessary.
• Use Call Center Customer Service skills to ensure a high level of customer satisfaction. Requirements • Proven experience in a customer service role, preferably in a call center environment.
• Excellent communication skills, both written and verbal.
• Proficiency in using customer relationship management (CRM) software.
• Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Strong problem-solving skills and the ability to think quickly under pressure.
• Exceptional interpersonal skills with a focus on building customer relationships.
• Willingness to work in different shifts, including weekends and holidays.
• High school diploma or equivalent qualification; additional certification in customer service will be a plus.
• Knowledge of industry regulations and guidelines.
• Ability to work effectively in a team-oriented environment.
• High level of patience and emotional intelligence to handle customer complaints and issues.
• Fluency in multiple languages will be an advantage.
• Familiarity with Microsoft Office Suite, particularly Word and Excel.
• Ability to learn new technologies and systems quickly.
• Commitment to maintaining confidentiality and adhering to data privacy rules.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .