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Robert Half Desktop Support Analyst in MELVILLE, New York

Description I am urgently recruiting for an IT Support Analyst. What makes this opportunity different is the fact that my customer is 1) Willing to pay top dollars plus perks. 2) The company has the most progressive and relaxed culture and environment. 3) The role is on-site.

Contact me as soon as you can and let’s have a discussion. Text me at 516-410-0657 so I can share my email address where you can immediately send me your updated Word resume and your desired annual salary. I guarantee you that this will be the best 5-minute investment you will ever make in your career and in your detail oriented income. Send me a WORD updated resume.

Responds to and diagnoses computer problems through discussions with users. Works under the direct supervision of senior administration management. Reports to the IT Manager.

DUTIES AND RESPONSIBILITIES:

  1. PC/Laptop and Application Lifecycle Management, including hardware/software selection, security impact review, installation, OS and driver updates, break/fix, monitoring, etc.

  2. Install, modify, and repair computer hardware, software, and peripherals

  3. Windows OS management/Imaging with DISM and wim files and complex application deployment

  4. End user support, technical assistance, and training, including professionally troubleshooting and resolving issues in-person, through email, over the phone, and using remote assistance

  5. Resolve technical problems with LAN, WAN, servers, databases, Multifactor Authentication, and other systems (i.e., familiarity with DHCP, DNS, VLANs, routing, AD, Microsoft O365, SharePoint, etc.)

  6. Monitor PC and Server environment health daily, and mitigate security threats using layered antivirus solutions and Incident Response protocols

  7. Create clear understandable documentation consistent with policies and procedures

  8. Working knowledge of VMware vCenter/vSphere and virtual desktop/server environments

  9. Familiarity with tape backup systems

  10. Advanced troubleshooting and “Multi-tasking” skills, and drive to lead select team projects

  11. Performs other tasks as assigned.

  12. Maintains a positive work environment by detail oriented and courteous conduct and communications with others, including supervisors, co-workers, clients, and vendors.

  13. Knowledge of ERP software (Epicor, Cost-point, etc...) be able to implement automatization within the manufacturing environment using ERP software.

EXPERIENCE REQUIRED:

5 years experience required. Familiarity with a variety of software and hardware systems required ie: Win 7& Win 10 admin. Experience supporting Windows 10 and legacy Windows platforms including Windows Server with administration experience required. Experience supporting iOS and Android mobile devices required. Experience supporting Microsoft O365 and Microsoft Teams required. Familiarity with Manufacturing EPR highly desirable Requirements - Ability to quickly write reports, business correspondence, user instructions, and procedure manuals

  • 5+ years of desktop support or other related experience

  • Well-founded grasp of Vmware Technologies

  • WANs (Wide Area Network) experience desired

  • Proven knowledge of Epicor

  • DHCP DNS experience preferred

  • DNS experience

  • SharePoint experience

  • Active Directory experience preferred

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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