Job Information
Robert Half Customer Service Representative I in Memphis, Tennessee
Description We are seeking a Customer Service Representative I to become a part of our team in MEMPHIS, Tennessee. This role involves delivering high-quality customer service, processing information related to inquiries and complaints, and maintaining comprehensive records of customer interactions. The position offers a long-term contract employment opportunity.
Responsibilities:
• Engage with customers to provide information about products and services
• Address customer complaints and aim to resolve them effectively
• Facilitate merchandise exchanges, refund money, and adjust bills as necessary to resolve customer service or billing complaints
• Respond to customer inquiries and inform them of claim investigation results and planned adjustments
• Redirect unresolved customer grievances to the appropriate departments for further investigation
• Precisely document and record customer information and details of interactions
• Utilize computer applications such as data entry software in daily tasks
• Independently manage your time and tasks
• Use robust verbal and written communication skills and interpersonal skills to deliver excellent customer service. Requirements • Exceptional Customer Service skills are required.
• Proficiency in Data Entry is expected.
• Must be skilled in using Microsoft Outlook.
• Familiarity with the 'About Time' software program is necessary.
• Experience in Billing is crucial for this role.
• Knowledge and experience in Merchandising are beneficial.
• Ability to handle Claim Administration tasks.
• Ability to make necessary Adjustments in response to issues or changes.
• Capable of handling and resolving Complaints professionally.
• Excellent Interpersonal Skills are essential.
• Strong Written Communication skills are a must.
• Ability to Resolve Customer Complaints swiftly and effectively.
• Proficiency in using various Computer Programs is expected.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .