Robert Half International Dispatcher in Memphis, Tennessee
Description Dispatches service calls to authorized network of service contractors and/or personnel by answering incoming calls and making outbound calls, interpreting contracts and taking appropriate action.
Researches, identifies, and arranges with an appropriate network contractor to complete work orders that cannot be automatically dispatched.
May arrange for emergency/urgent work orders to be completed by coordinating with both customer and contractor.
May negotiate with contractors to reach agreeable terms for unusual, inconvenient, or urgent work orders.
Dispatches work orders following established guidelines.
Answers inbound and places outbound calls; provides necessary follow-up.
Makes outbound calls to locate authorized contractors
Interprets contracts for contractors and customers.
Generates work orders using applicable software
Customer service experience and/or training preferred
Experience in one or more of the repair trades (HVAC, appliance, plumbing, etc.) preferred
Computer skills (Microsoft Word, Outlook, Excel)
Good attention to detail
Adapt to a fast-paced environment
Additional Information :
Shift: Monday Friday (6) 8a-5p CST & (4) 10a-7p CST (will alternate Saturdays, Sundays (only 1 per weekend and will have day off during the week when work Saturday or Sunday)
Ex: will work this Saturday, can choose day off during week, then no weekend for two weeks, then next will work Sunday, and will have day off during the week- two weeks no weekends again, then will work Saturday and it will continue to rotate.
Can be flexible with this rotation as long as same number of weekends. CST Requirements Customer Service, Dispatching
OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.