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Robert Half Help Desk Analyst in MEMPHIS, Tennessee

Description If an innovative and fast-paced work environment sounds like your cup of tea, Robert Half might have the Help Desk Analyst job for you. We're looking for a creative with a talent for solving both routine and unique problems. You will thrive in this position if you can support local and field users with a highly visible role that has a positive impact on both the department and the company. Located in Memphis, Tennessee, the Help Desk Analyst opportunity is a long-term contract / temporary to hire role.


  • Provide IT support for operating systems, productivity software, and a variety of other applications used internally

  • Manage correspondences on technical help tickets submitted via phone, email, and walk-ups

  • Independently investigate and implement solutions to technical issues

  • Troubleshoot recurring technical issues and suggest solutions to address the root of the problems Requirements - Desktop Imaging experience

  • Laptop Hardware experience

  • Proficiency in Desktop Hardware

  • Desktop Operating System experience

  • Previous experience working with customer service

  • Proven knowledge of Laptop Images

  • Solid understanding of Microsoft

  • Good understanding of Support Tickets

  • Earlier work involving Service Desk Tickets

  • General familiarity with Software Upgrades

  • Skills in Enterprise Environment

  • Quality experience with OS Upgrades

  • Practical knowledge of System Upgrades

  • Well-founded grasp of Hardware Upgrades

  • Wide ranging experience with Mac Computers

  • IT support ticketing system experience desired

  • Ability to simplify complex problems and build solutions

  • Comprehension of basic networking concepts

  • 2+ years of prior experience

  • Experience installing and configuring operating systems, networked and local printers, and business applications

  • User administration and bug fixing in a client-server environment

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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