Job Information
Robert Half Customer Service Manager in Mesquite, Texas
Description
We are offering a direct hire/permanent employment opportunity for a Customer Service Manager in Mesquite, Texas. In this role, you will be tasked with a variety of responsibilities that aim to maintain customer satisfaction and improve the efficiency of our customer service operations within the Motorsport industry.
Responsibilities
• Manage customer inquiries and ensure their resolution in a timely and efficient manner.
• Oversee and provide approval for customer return requests, adhering to the company's policy.
• Distribute cases among team members and make informed business decisions.
• Implement and monitor customer service metrics that align with company objectives and encourage customer satisfaction.
• Regularly initiate quality assurance measures to ensure the highest level of service is consistently delivered.
• Develop and maintain effective strategies to ensure smooth communication with clients.
• Apply critical thinking skills to identify areas of improvement or concern in customer experience.
• Handle customer account monitoring and take appropriate action when necessary.
• Process customer credit applications accurately and efficiently.
• Maintain accurate customer credit records.
Requirements • Proven experience in a managerial role within a customer service environment
• Proficiency in using CRM software and NetSuite
• Demonstrable skills in answering inbound calls and handling customer complaints and account inquiries
• Capable of performing billing functions efficiently
• Experience in Quality Assurance (QA) and auditing processes
• Strong critical thinking abilities and criticality analysis skills
• Ability to oversee managerial tasks and distribution management
• Proficient in Microsoft Excel
• A track record of improving customer satisfaction metrics
• Excellent interpersonal and communication skills
• Ability to multitask, prioritize, and manage time effectively
• Demonstrated leadership skills
• Strong problem-solving capabilities
• High level of professionalism and patience when dealing with challenging situations.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .