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Robert Half Network Engineer in Metairie, Louisiana


Robert Half Direct is partnering with an IT services company seeking a Network Engineer to provide responsive client service. The Network Engineer will be the front-line response for clients providing excellent customer service answering internal and external client/vendor calls quickly, communicating in friendly patient manner. The goal is to build and maintain long-term client/vendor relationships.


  • Provide advanced IT support relating to technical issues involving Microsoft as well as clients’ technologies stack and core business applications.

  • Provide technical assistance to service delivery team members with system requests.

  • Provide remote access solution support via VPN, terminal services, etc.

  • Provide technical services and support at the network level: WAN and LAN connectivity, routers, firewalls and security.

  • Implement and support disaster recovery solutions.

  • Design and implement system solutions for clients using technologies that meet the clients’ needs.

  • Acquire specific knowledge of the client and how IT relates to their business.

  • Develop in-depth knowledge of the service offerings and how they relate to clients’ needs.

  • Participate in providing content for scopes of work


  • Bachelor's Degree or strong background in Computer Science, Electrical Engineering, or related field or equivalent work experience

  • Experience with Cloud and VPN technologies

  • Experience with network devices and basic network appliances

  • Advanced knowledge in using ticketing and software tools to support the current operations

  • Ability to perform duties in a very fast pace environment and ability to learn new technology quickly

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