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Robert Half Sr. Customer Service Representative in Miami Beach, Florida


As a Customer Review Response Specialist, you will be responsible for monitoring and responding to customer reviews across various platforms such as social media, review websites, and other online channels. Your main goal will be to ensure that every customer review is addressed in a timely and professional manner, with the aim of improving customer satisfaction and loyalty. Apply to this position through Robert Half.

• Monitor customer reviews across all relevant channels, including social media, review websites, and online marketplaces.

• Respond to customer reviews in a timely and professional manner, addressing their concerns and offering appropriate solutions.

• Work closely with customer service and marketing teams to ensure consistent messaging across all channels.

• Analyze customer feedback to identify trends and suggest improvements to products, services, and customer experience.

• Collaborate with product and service teams to ensure customer feedback is taken into account in future product and service development.

• Develop and maintain a deep understanding of the company's products, services, and industry trends.

• Provide regular reports to management on customer review trends and response rates.


Bachelor's degree in Marketing, Communications, or related field.

• Minimum of 2 years of experience in customer service, social media, or related field.

• Excellent written and verbal communication skills.

• Strong attention to detail and ability to multitask.

• Experience with social media management and customer service platforms.

• Familiarity with customer review platforms such as Yelp, Google Reviews, and Amazon Reviews.

• Ability to work independently and as part of a team in a fast-paced environment.

If you're a customer-focused individual with excellent communication skills and a passion for helping customers, then we want to hear from you. Apply now to join our team as a Customer Review Response Specialist!

Call Mayla Garcia at (305) 509-6726 if interested in this role

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit for more information.

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