Job Information
Robert Half Customer Service Representative in Miami, Florida
Description We are offering a long term contract employment opportunity for a Customer Service Representative in Miami, Florida. The primary function of this role involves assisting customers through various communication channels, including phone calls and emails, and accurately inputting information into our system. The role demands a detail-oriented individual who can manage multiple tasks in a fast-paced environment.
Responsibilities:
• Communicate with customers over the phone to understand their queries and provide appropriate solutions.
• Efficiently handle email correspondence with customers, ensuring their inquiries are addressed in a timely manner.
• Accurately perform data entry tasks, inputting customer information into the system.
• Schedule appointments as needed, ensuring smooth coordination between customers and the team.
• Maintain a high level of service by answering inbound calls promptly and professionally.
• Utilize customer service software to track customer interactions and inquiries.
• Handle both inbound and outbound calls, ensuring customers' needs are met.
• Use Microsoft Excel and Word to maintain records and generate reports.
• Ensure accurate order entry, making necessary corrections as required.
• Monitor customer accounts, taking necessary action as per company guidelines. Requirements • Proficient in answering inbound calls, demonstrating excellent telephone etiquette
• Experience in a call center customer service role is essential
• Strong customer service skills with a focus on delivering high quality customer experiences
• Ability to perform data entry tasks accurately and efficiently
• Skilled in email correspondence, with strong written communication skills
• Experience handling both inbound and outbound calls
• Proficiency in Microsoft Excel and Microsoft Word is required
• Experience with order entry, ensuring accuracy and efficiency
• Ability to schedule appointments effectively, managing time and resources
• Familiarity with customer service software, with a focus on integrating technology into customer interactions
• Ability to perform data entry tasks with precision and attention to detail
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .