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Robert Half Customer Service in miami, Florida

Description We have an exciting opportunity for a motivated Customer Experience Specialist! If you are a customer service professional who is passionate about helping elevate customer experiences and providing exceptional customer service, then we have a position for you. In this position, you will be responsible for understanding the needs, motivations, and emotions of customers, then applying this knowledge to strengthen customers' experiences at all touchpoints within the organization.


  • Take part in a strategic, high-volume fast-paced environment

  • Use collected information to identify gaps and recommend approaches to strengthen customer experience metrics

  • Design marketing and engagement strategies for new products or services

  • Collect, monitor, and analyze customer feedback and satisfaction using various forms of communication including phone calls and email correspondence

  • Collaborate closely with internal stakeholders sales, marketing, and account management teams to help with enhancing customers' experiences Requirements

  • Individuals who possess strong interpersonal, customer service, and communications skills, including exceptional listening capabilities

  • Proven ability to interpret and analyze data to enhance customers' experiences

  • Great computer skills including knowledge and experience with customer relationship management software (CRM)

  • Advanced skills in business writing, including the use of email correspondence

  • Collaboration with others is essential, as well as strong project management and problem-solving expertise

We want to hear from you if you have the right skills for this role and are available to start immediately!

.Call Mayla Garcia if interested in this role 305) 509-6726

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit for more information.

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