Robert Half International Desktop Support in Miami, Florida
Desktop Support Job Description:
We are searching for a talented computer assistant to monitor, diagnose, and resolve technical issues associated with a range of hardware and software systems. As a computer assistant, you will be required to help customers by setting up user accounts, installing operating systems, and provide training on new software programs, among other duties. To ensure success as a computer assistant, you should be able to efficiently troubleshoot and diagnose issues and have a broad knowledge of the latest developments in computer technology. An outstanding computer assistant can communicate technical language to customers in laymen's terms and implement cost-effective solutions to technical problems.
Desktop Support Responsibilities:
Responding to customer requests and emergencies as needed. Monitoring computer systems for malfunctions and errors. Performing maintenance and updates on hardware and software systems as needed. Installing new hardware such as computers, servers, and other peripherals. Installing and updating software such as Microsoft Office, antivirus, and operating systems. Troubleshooting and diagnosing technical issues. Implementing repairs and updates based on diagnostic assessments. Generating error, diagnostic, and repair reports. Providing customers with training on the operation and maintenance of various computer systems. Keeping abreast of the latest developments in hardware, software, protocols, and diagnostic techniques.
Desktop Support Requirements:
Degree in Computer Science, Information Technology, or similar. CompTIA A+ or Network+ certification preferred. Minimum of one year's experience in information technology preferred. Valid driver's license and own transport preferred. Capable of working on a variety of operating systems including Windows, Apple IOS, and Linux. Sound knowledge of IT hardware including computers, servers, and other peripherals. Excellent understanding of software systems including network, enterprise, and office programs. Ability to provide excellent customer service even in stressful situations. Excellent analytical thinking and problem-solving abilities. Willingness to travel, work after hours, and on the weekends.
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.