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Robert Half International Desktop Support in Miami, Florida


Desktop Support Analyst Job Description

We are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user IT systems and software. You will be analyzing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel.

To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise results in enhanced end-user support and system performance.

Desktop Support Analyst Responsibilities:

  • Testing and analyzing IT system and software performance.

  • Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.

  • Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.

  • Avoiding service interruptions by performing system installations, updates, and maintenance procedures.

  • Preparing training manuals and FAQ materials for easy-access end-user guidance.

  • Documenting processes and maintaining service desk records.

  • Making recommendations to optimize IT performance and to prevent future problems.

  • Collaborating with internal departments to ensure that IT needs are met.

  • Keeping informed of advancements in IT.


Desktop Support Analyst Requirements

  • At least two years' experience in an IT performance analysis and end-user support role.

  • In-depth and current knowledge of computer programs and hardware.

  • Proficiency in customer relationship management (CRM) and task management software.

  • Exceptional analytical and problem-solving skills.

  • Advanced collaboration, communication, and interpersonal skills.

  • Excellent organizational and time management skills.

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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