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Robert Half Help Desk Analyst in Miami, Florida


We are seeking a Help Desk Analyst to join our team in Miami, Florida. This role revolves around providing high quality service and support to our customers via various channels such as phone, chat, and email. You will be responsible for resolving issues and questions related to our product, making recommendations to customers, and providing leadership and training for part-time and new hires.


• Deliver high quality service and support to customers via phone, chat, email, and our website

• Resolve issues and questions related to our product in a timely and efficient manner

• Make recommendations to customers based on their specific needs and circumstances

• Assist with miscellaneous projects and work as assigned, based on skill and business need

• Provide leadership and training for part-time and new hires

• Utilize Microsoft tools such as Word, Excel, and Outlook for everyday tasks

• Maintain an organized and efficient workflow

• Leverage your problem-solving skills to navigate complex customer inquiries

• Ensure a thorough understanding of our products to provide accurate information to customers

• Collaborate with other team members to ensure customer needs are met


• Proficiency in Microsoft Suite, including Microsoft Excel

• Experience in Deskside Support and handling Desktop Hardware

• Strong customer service skills with the ability to effectively resolve issues

• Ability to work in a fast-paced environment and manage multiple tasks

• Excellent problem-solving skills and the ability to think critically

• Strong communication skills, both written and verbal

• Familiarity with help desk software and remote access tools

• Ability to work independently and as part of a team

• Strong understanding of computer systems, mobile devices, and other tech products

• Ability to diagnose and resolve technical issues

• Excellent organizational skills with the ability to prioritize tasks

• Ability to learn new software and hardware quickly

• Excellent attention to detail

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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