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Robert Half International Help Desk Support Specialist in Miami, Florida


Help Desk Specialist Job Description

We are looking for a skilled Help Desk Specialist to provide fast and effective support to our clients. As a Help Desk Specialist, you will be required to respond to queries in person and over the phone, assess and diagnose computer hardware and software problems, and implement effective solutions. You may also be required to provide basic computer training, modify hardware systems, install computer peripherals, and perform basic computer maintenance.

To ensure success as a Help Desk Specialist, you should have advanced knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication skills. Ultimately, a skilled Help Desk Specialist provides fast and effective support over the phone and in person.

Help Desk Specialist Responsibilities:

  • Responding to client support queries.

  • Providing support in person, over the phone, or via remote access.

  • Diagnosing issues with computer software, peripherals, and hardware.

  • Running software diagnostic tools and physically inspecting hardware systems.

  • Talking to clients through basic problem-solving processes.

  • Providing basic computer training.

  • Installing and upgrading hardware and software systems.

  • Writing training manuals.

  • Following up with clients.

  • Completing support tickets.


Help Desk Specialist Requirements:

  • Bachelor’s degree in Computer Science, Information Technology, or a similar field.

  • 3+ years working as a Help Desk Specialist.

  • Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors.

  • Knowledge of computer software systems, including databases, office applications, and operating systems.

  • Excellent analytical and diagnostic skills.

  • Advanced knowledge of help desk software and remote-access systems.

  • High-level communication skills.

  • Ability to troubleshoot complex hardware and software issues.

  • Patience and understanding.

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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