Robert Half International Help Desk Technician in Miami, Florida
The Help Desk Analyst serves as the first point of contact for providing extensive first level technical support for hardware and software issues to internal customers. The Analyst performs incident taking, tracking, routing and resolution.
Answer calls to the Help Desk line and effectively log these calls into the Incident Management software to ensure that all vital information is captured.
Provide first level support via phone or by using remote support tools for all calls as needed. Attempt to resolve all incidents on first call if possible and document resolutions into the Incident Management software.
Troubleshoot issues related to desktops, laptops, peripherals, software and business applications.
Walk users through accomplishing common technical tasks
Route calls and incidents to other support personnel as needed in order to address user requests and to resolve problem issues.
Follow up on calls and incidents that are assigned to other support personnel in order to ensure timely and appropriate resolution
Involve third party support personnel as needed in order to resolve problem issues.
Notify the User Community when Production outages occur
SKILLS, KNOWLEDGE AND ABILITIES
Proficient with Google Drive/Applications or related software.
Strong analytical and problem-solving skills.
Strong customer service, organization and technical skills
Ability to prioritize tasks and to delegate them when appropriate.
Excellent written and oral communication skills
Ability to handle a fast-paced environment with great attention to detail
A+ and/or MCDST are a plus
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.