Job Information
Robert Half Desktop Support Analyst in Miami Lakes, Florida
Description
We are in search of a Desktop Support Analyst, located in Miami Lakes, Florida. This role involves providing critical support in a technical capacity, specifically in the realm of Microsoft support, end-user equipment, and O365. This role requires a balance of technical and soft skills, including the ability to understand and troubleshoot problems without jumping to conclusions. This role also requires significant client-facing interaction.
Responsibilities:
• Provide comprehensive Microsoft support to end users
• Troubleshoot and resolve issues related to end user equipment
• Manage and maintain Office 365 applications and user accesses
• Use a balanced approach of technical and soft skills to understand and solve problems
• Avoid jumping to conclusions and ensure thorough problem analysis before solution implementation
• Engage in client-facing interactions, requiring strong soft skills
• Utilize knowledge in Citrix Technologies, Dell Technologies, EO/IR systems, Mac Computers, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deployments, and Deskside Support
• Leverage skills in Microsoft Office 365 to provide comprehensive support and problem resolution
• Experience in an MSP environment is beneficial but not a requirement for this role.
Requirements
• Proficient knowledge of Citrix Technologies
• Competence in working with Dell Technologies
• Experience with EO/IR systems
• Proficiency in handling Mac Computers
• Sound knowledge of Microsoft applications
• Familiarity with Active Directory
• Solid understanding of Computer Hardware
• Ability to manage Configuration Management tasks
• Experience in Deployments
• Proven skills in Deskside Support
• Expertise in working with Microsoft Office 365
• Demonstrable problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and within a team
• Strong attention to detail and organizational skills
• Ability to prioritize tasks and handle multiple issues simultaneously
• Willingness to keep up-to-date with the latest technologies and trends in desktop support.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .