Robert Half International Customer Case Coordinator in MIAMISBURG, Ohio
Miamisburg company is looking for a Customer Case Coordinator to join their team immediately! As the Customer Case Coordinator you will be responsible for answering customer calls, logging calls and dispatching calls to technical staff. You will also be responsible for creating new cases including work orders, planning of field staff resources, following up to make sure all cases are handled in a timely manner and closing out work orders and cases correctly. The ideal candidate will enjoy working in a fast-paced environment, be able to multitask efficiently and have a positive attitude. This is a temporary to full time opportunity. The hours will be anywhere between 7:30am - 6:30pm and be Monday - Friday. For immediate consideration please call 937-224-8326 and ask for Alison or Lauren.
Positive attitude and an approach to work rooted in professionalism
Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
2+ years' experience of proven performance in a goal-driven & customer-focused environment desired
Work Orders experience
Strong familiarity with data entry
Comprehensive knowledge of customer service
Strong communication and interpersonal skills (verbal, written, and listening)
Demonstrated talents in communicating and interacting with clients/customers, both internal and external
Ability to navigate multiple computer systems and applications
Proven experience going the extra mile to solve complex customer inquiries via extensive research
OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.