Robert Half Call Center Specialist in Middle River, Maryland
Organization Seeks Experienced Call Center professionals!
Robert Half has an opening for an articulate, highly-skilled Call Center Specialist to serve in a Customer Service capacity with a stable and GROWING Energy/Natural Resources Company in Middle River, MD. Do you enjoy forming new relationships every day? This may be a great fit for your next career move. Expect this role to exist within a dynamic and fast-paced working environment. This Customer Service Representative opportunity is located in Middle River, Maryland, and is a long-term contract / temporary to hire engagement and offers quarterly bonuses for performance in addition to competitive pay $$$.
How you will make an impact
Handle incoming telephone calls
Retrieve and oversee the sending of written business communications
May support business development and client referral goals by actively cross-selling and referring customers
Deliver outstanding, friendly customer service in a timely fashion
Requirements - Proven computer skills
Strong problem solving and analytical skills
- Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Excellent customer service and office administrative skills
Demonstrated ability to interact effectively with internal and external partners and clients/customers
1+ years of past relevant experience
Ability to communicate verbally and in writing effectively throughout all levels of the company
Proven experience going the extra mile to solve complex customer inquiries via extensive research
Communication experience highly preferred
Background working with Spanish Language
Expertise in customer service
Inbound Call Center experience
Adeptness in Previous Call Center
Call center experience
Practical knowledge of Microsoft Office 365
Demonstrated knowledge of Prior Call Center
Fast Paced Call Center experience
General familiarity with Microsoft Office
Earlier work involving Spanish Translation
Call Center Customer Service experience desired
Enthusiastic attitude and an engaging businesslike approach
If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.