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Robert Half Call Center Specialist in Middle River, Maryland


Organization Seeks Experienced Call Center professionals!

Robert Half has an opening for an articulate, highly-skilled Call Center Specialist to serve in a Customer Service capacity with a stable and GROWING Energy/Natural Resources Company in Middle River, MD. Do you enjoy forming new relationships every day? This may be a great fit for your next career move. Expect this role to exist within a dynamic and fast-paced working environment. This Customer Service Representative opportunity is located in Middle River, Maryland, and is a long-term contract / temporary to hire engagement and offers quarterly bonuses for performance in addition to competitive pay $$$.

How you will make an impact

  • Handle incoming telephone calls

  • Retrieve and oversee the sending of written business communications

  • May support business development and client referral goals by actively cross-selling and referring customers

  • Deliver outstanding, friendly customer service in a timely fashion

    Requirements - Proven computer skills

  • Strong problem solving and analytical skills

    • Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Excellent customer service and office administrative skills

  • Demonstrated ability to interact effectively with internal and external partners and clients/customers

  • 1+ years of past relevant experience

  • Ability to communicate verbally and in writing effectively throughout all levels of the company

  • Proven experience going the extra mile to solve complex customer inquiries via extensive research

  • Communication experience highly preferred

  • Background working with Spanish Language

  • Expertise in customer service

  • Inbound Call Center experience

  • Adeptness in Previous Call Center

  • Call center experience

  • Practical knowledge of Microsoft Office 365

  • Demonstrated knowledge of Prior Call Center

  • Fast Paced Call Center experience

  • General familiarity with Microsoft Office

  • Earlier work involving Spanish Translation

  • Call Center Customer Service experience desired

  • Enthusiastic attitude and an engaging businesslike approach

If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit for more information.

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