Robert Half Customer Service Specialists in Middleton, Wisconsin
Do you get satisfaction out of helping others? If so, Customer Service might be a great career path for you! Robert Half is always seeking friendly Customer Service Specialists to join the customer care teams of our clients throughout the greater Madison area. Become an expert in the industry and help customers by answering questions and making their day better!
The daily responsibilities of a Customer Service Specialist may include:
Answering a high volume of inbound calls, amounting to 50-100 calls per day, addressing questions and concerns with speed and professionalism, and building longstanding relationships with customers
Listening to customers’ questions and concerns, and providing corresponding assistance, solutions or responses accordingly
Following company policies, procedures per training guidelines
Accurately entering customer data and detailed notes into internal system
Making changes to customer files when necessary
Providing timely follow up to customer inquiries
Compiling reports on customer feedback or issues to share with management
Escalating calls to senior level Customer Service Specialists or management when applicable
Underlying desire to provide an exceptional level of service to customers
Prior customer service experience is preferred, either in-person or over the phone
Ability to handle a fast-paced environment with poise and professionalism
Fast and accurate data entry
Ability to learn new software
Intermediate computer skills with ability to navigate between multiple screens
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.