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Robert Half Director in MIDDLETOWN, Connecticut

Description About the Role

The Director of Technology owns all aspects of our Technology organization, including both internal IT systems and client-facing technology support services. Reporting to the Chief Operating Officer, this individual will be a key company leader responsible for inspiring and directing action within the Technology organization and collaborating with other operational and commercial leaders across the company to drive growth. The role requires a capable, self-directed technology leader with the heart of a change agent and a clear point of view. We value growth, demand continuous improvement, and appreciate blank slate opportunity ideation across the business. The Director of Technology will be tasked with enhancing our IT capabilities, building best in class technology support teams, and facilitating the development of IT-based commercial opportunities.

Key responsibilities include:

• Managing our internal IT team, including help desk, network management, and database administration associates

• Managing outsourced IT support resources, including web developers and other project-specific consultants

• Identifying, vetting, and selecting IT products and vendors, managing deployment, and supporting ongoing use

• Overseeing our team of field hardware service technicians, led by a manager-level direct report

Success expectations include:

• Institute data-driven performance measurement and management systems

• Identify and activate opportunities for improved effectiveness and efficiency

• Conduct thorough review of our current IT infrastructure, map the landscape including uses and dependencies, synthesize advantages/disadvantages, and identify divergences vs. best practice

• Memorialize current IT structure, processes, and knowledge through SOPs, training manuals, etc.

• Develop and implement five-year roadmap for internal IT systems and capabilities

• Partner with the Commercial organization as a thought partner in the development of technology enabled go to market capabilities

Job Requirements

• Experience managing major onsite software deployments (familiarity with JD Edwards, SAP Business Intelligence, Microsoft Dynamics, and Microsoft suite strongly preferred)

• Demonstrated enthusiasm for and expression of our corporate values:

− Growth Mindset: you never assume the status quo is best; you see what is possible instead of what isn’t and develop a plan to make it reality

− Technologically Fluent: you integrate best practice technological solutions into your work to improve productivity; you always want to learn more about the best technology available and can credibly advise others on technological solutions

− Customer First: you value relationships as the foundation of business; you aspire to exceed expectations in every client interaction; you constantly look for ways to stand out and add value as a business partner

• At least 8 years’ work experience in IT roles

• At least 2 years’ people management experience

• Bachelor’s degree from a top tier college or university

• Ability to work onsite full-time at our Middletown, CT, headquarters Requirements SAP, Business Intelligence (BI), Microsoft Dynamics CRM

Technology Doesn't Change the World, People Do.®

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