Job Information
Robert Half Help Desk Analyst in Midland, Texas
Description
Robert Half is actively searching for a Help Desk Analyst to assist local and field users at a premier company in the Retail industry. As a Help Desk Analyst, you will be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. Located in Midland, Texas.
Your responsibilities
Help and follow up on technical help tickets submitted via phone, email, and walk-ups
Spot recurring technical issues and deploy solutions to address the root of the problems
Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally
Independently investigate and implement solutions to technical issues
Requirements - User administration and bug fixing in a client-server environment
Basic Troubleshooting experience
Deep understanding of Laptop Hardware
Knowledge of Desktop Hardware
Network Troubleshooting experience highly desired
Desktop Support experience
2+ years of prior experience
Understanding of basic networking concepts
Background in installing and configuring operating systems, networked and local printers, and business applications
IT support ticketing system experience desired
Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .