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Robert Half Customer Service Representative III in Milan, Illinois


John Deere is seeking a Customer Service Representative in the Quad Cities area. This position has the open to be hybrid after training has been completed.

Key responsibilities:

• Investigate, resolve, and respond to overage and shortage claims

• Assign error case code based to the outcome of the investigation

• Consider approval for shipping errors that require processing exceptions

• Interact with John Deere dealers daily by phone (outbound calls) and email

• This position makes outbound calls to John Deere dealers on a daily basis. The only inbound calls received are calls being returned by the dealers. This is not an inbound call center position.

• Communicate with carriers and outside suppliers to obtain tracking information

• Morning tasks to include running notes job, entering notes into each case, pulling picker reports & splitting cases before cases can be worked each day

• Ending tasks to include authorizing return IDs associated with the overage/shortage case, crediting those return IDs, updating case log for cases worked and sending end of day update

• Support team metrics while working in a high-volume/high-pace environment

• Provide cross functional support to warehouse operations teams

Training schedule- Monday to Friday 7-3:30pm

Shift Hours- Monday to Friday 8-4:30, some holidays are required, overtime may occur when needed

Option for a hybrid schedule once training is completed


Required Skills, Knowledge, & Relevant Work Experience:

• Working knowledge and experience using Microsoft Office

• Strong customer service skills

• Demonstrated ability to perform results in a timely manner

• High level of attention to detail

• Works well in a team environment

• Skilled in handling difficult customer interactions

• Strong organizational skills

Desired Skills, Knowledge, & Relevant Work Experience:

• Ability to work overtime as workload requires

• Self-motivated individual with a personal drive to achieve

• Experience solving complex problems and critical thinking

• Knowledge of parts distribution and/or carrier OS& D

• Experience with Distribution Network System (DNS)

• Knowledge of Deere’s internal John Deere Parts On The Internet (JDPoint)

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