Job Information
Robert Half Customer Care Advocate in Minneapolis, Minnesota
Description
Our great west metro client is looking to add a Customer Care Advocate. This role involves being a liaison for employers helping answer all questions.
Responsibilities:
• Serve as the primary contact for employers, addressing their concerns and inquiries via telephone and written correspondence.
• Resolve client questions and issues.
• Develop and maintain strong relationships with customers and other stakeholders, promoting a positive image of our services.
• Utilize MS Office tools to maintain accurate records of customer accounts.
• Take action based on monitoring of customer accounts, ensuring appropriate response to customer needs.
• Act as a subject matter expert.
• Collaborate with internal teams to ensure smooth business operations and processes.
• Uphold the highest standards of professionalism and customer service in all interactions.
Requirements
• Proficient in MS Office including Excel, Word, and PowerPoint.
• Strong understanding of financial transaction processing and associated systems.
• Excellent communication skills, both written and verbal.
• Ability to handle and resolve difficult customer inquiries and complaints efficiently and professionally.
• Excellent problem-solving skills and attention to detail.
• Ability to multitask and prioritize tasks according to urgency and importance.
• Strong organizational skills and ability to work in a fast-paced environment.
• Knowledge of customer relationship management (CRM) platforms would be advantageous.
• Demonstrated ability to work collaboratively in a team environment.
• Strong commitment to maintaining customer confidentiality and data security.
• Ability to adapt to new software and technology.
• Willingness to continue professional development and stay updated with industry trends.
• Bachelor degree required.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .