Robert Half International Field Support Technician in Minneapolis, Minnesota
You might be perfect for Robert Half Technology's Desktop Support Technician role if you have a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users. If you're looking for work in the Hi Tech Engineering industry, this might be the job for you. You might thrive in this position if you are a self-starter with strong problem-solving skills and a passion for working in an innovative environment. This Field Support Technician role is a full-time opportunity based in the Minneapolis, Minnesota, area.
What you get to do every day
Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals
Match hardware repairs with the appropriate vendors
Supply computer desktop support in accordance with established policies and procedures
Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Curate records of daily data communication transactions, issues and remedial actions taken or installation activities
Interface regularly and effectively with ticket submitters
Fix computer problems, and recommend appropriate action/solutions
Requirements - Desktop support or related experience
Experience with Ticketing System
Quality experience with documentation
Hardware Troubleshooting experience preferred
Well-founded grasp of Application Installations
Deep understanding of Network Troubleshooting
Proven knowledge of Application Installations
Practical knowledge of Workstation Hardware
General familiarity with hardware & software installation
Foundational knowledge in Basic Network Troubleshooting
Basic Troubleshooting experience
Ability to quickly write reports, business correspondence, user instructions, and procedure manuals
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.