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Robert Half International Help Desk Analyst I in Minneapolis, Minnesota


If you want to work at a rapidly expanding company in the IT Software industry, apply for Robert Half Technology's Help Desk Analyst position. As a Help Desk Analyst, you will be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. This is a great role for one looking to be part of a smaller team where you can take the time to resolve issues rather than taking a large volume of calls without resolving them.

What you get to do every day

  • Independently investigate and implement solutions to technical issues

  • Assist and follow up on technical help tickets submitted via phone, email, and chat

  • Provide IT assistance for operating systems, software, Active Directory, connectivity issues and O365

  • Pinpoint recurring technical issues and present solutions to address the root of the problems

Interested candidates should contact Sally Lander at or 612.359.4960.


  • 1+ year of IT call center experience

  • Comprehensive knowledge of Microsoft Windows 10 and O365

  • Comprehension of basic networking concepts

  • Experience in user administration and bug fixing in a client server environment

  • Background in installing and configuring operating systems, networked and local printers, and business applications

  • Prior experience with IT support ticketing systems

Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your local Robert Half Technology office at 888.490.4429 or visit to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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Salary: DOE

Location: Minneapolis, MN

Date Posted: October 15, 2020

Employment Type: Temp to Hire

Job Reference: 02310-0011589872

Staffing Area: Technology u0026 IT