Robert Half Technology Bilingual Desktop Support Analyst in Mississauga, Ontario

If you excel at explaining intricate technical information to the non-technical user, this job could be for you. Are you a driven individual who is most productive in an active and positive environment? You might be the Desktop Support Technician Robert Half Technology is looking for, if that sounds like you. If you are a motivated candidate with effective problem-solving abilities, we encourage you to apply. This Desktop Support Analyst position, which is a full-time opportunity, is located in the Mississauga, Ontario, area. What you get to do every day - Retain, investigate, and restore computer systems, hardware, printers, and computer peripherals - Offer computer desktop support in accordance with established policies and procedures - Rectify computer problems, and suggest appropriate action/solutions - Curate records of daily data communication transactions, issues and remedial actions taken or installation activities - Interact regularly and effectively with ticket submitters - Match hardware repairs with the appropriate vendors - Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

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Req ID: 05010-0010533969

Functional Role: Desktop Support

Country: Canada

State: ON

City: Mississauga

Postal Code: L4V 1P8

Compensation: $80,000.00 to $85,000.00 per year

Requirements: Bilingual Help Desk Analyst: ? Provide Level 1 and 2 technical support for IT environments ? Responding, resolving and / or tracking internal and external calls to branch users ? Participate in technical office projects ? Diagnose and solve office problems ? Install software on workstations ? Assemble workstations ? Replace defective equipment ? Ensure the operation of the "Terminal Server" ? Place and track service calls with suppliers ? Perform various backups of data servers ? Additions and deletions of user codes ? Ensure operation of wireless equipment Requirements: ? Knowledge of Lenovo, Dell, Wyse, Microsoft (asset) ? Master French and English (oral and written) ? Writing skills (reporting, standards and procedures) ? Excellent technical knowledge of PC ? Knowledge of Office, Windows XP, Active Directory, Outlook, Terminal Services ? Have a sense of organization, a concern for quality and show initiative ? Knowledge of Windows Server 2003, 2008 and 2012 ? Knowledge of Windows 98/2000/XP/7/8/10 ? Android Device Support ? PC, Laptops, Printers, Label Printers