Job Information
Robert Half Desktop Support Analyst in Mokena, Illinois
Description
We are offering a long-term contract employment opportunity for a Desktop Support Analyst in based in HARVEY, Illinois. This role primarily involves providing technical support to end-users, maintaining computer systems and equipment, and acting as the point of contact for all Information Technology issues.
Responsibilities:
Provide expert technical assistance to users, helping them troubleshoot and resolve issues with computers, data, and equipment.
Act as the first point of contact for all Information Technology issues.
Ensure swift resolution of complaints and problems.
Offer IT support to external users via phone and remote assistance.
Follow up to ensure users have received their machines back after service.
Perform tasks related to laptop management, including packaging, reimaging, and refreshing.
Assist in system administration tasks as needed.
Maintain coordination and follow-up on customer problems.
Utilize Active Directory skills for various tasks.
Requirements
Minimum of 2 years of experience in a Desktop Support Analyst role or similar.
Proficiency in Active Directory.
Demonstrated experience in troubleshooting and resolving technical issues.
Strong knowledge of network protocols, server hardware, and setup.
Familiarity with operating systems, business applications, printing systems, and network systems.
Ability to manage multiple tasks and priorities efficiently and effectively.
Excellent communication and interpersonal skills to assist non-technical users.
Demonstrated ability to work collaboratively in a team environment.
Proven problem-solving skills with the ability to approach issues methodically.
Must possess a strong understanding of IT infrastructure.
Demonstrated ability to learn new technologies quickly.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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