Robert Half Corporation Jobs

Description We are currently searching for an Application Support Engineer to join our team in Moorestown, New Jersey. This role involves supporting our customers and sales admin team with software requests, ensuring all aspects of software creation for our products are managed efficiently, and maintaining a high level of customer satisfaction. A key part of the role is also to provide training sessions for internal clients, distributors, and end customers on client-facing back-end systems.

Responsibilities:

• Handle software requests from customers and the sales admin team, verifying each request against a formal Purchase Order and identifying the needs in terms of software, graphics, and other deliverables.

• Oversee all aspects of software creation for products, including User Interface, screenflow, customization options, back office/advanced feature sets, and rate structures.

• Record and track all requests into the ticket system until ticket closure.

• Assist clients when submitting software forms, collecting needs, and helping them to understand how the product is working and what can be modified to accommodate their operational needs.

• Create screen flow documents for software to be submitted for approval by the customer.

• Write functional specifications for approval prior to any complex development.

• Maintain a documented repository of all customization including binaries, specifications, and useful information to rebuild a new configuration with the same context.

• Identify major issues and escalate to technical support staff and/or management.

• Test each software delivery prior to forwarding it to the Support and Validation department.

• Ensure proper delivery of the customization to the Support and Validation or Manufacturing Departments.

• Propose procedural and product improvements relating to the machine software and customization, and participate in continuous improvement of Operations website.

• Stay up-to-date with software technology.

• Organize training sessions for internal clients, distributors, and end customers on client-facing back-end systems to allow for limited client autonomy with deployed systems.

• Support customers in all aspects of software troubleshooting and resolution. Requirements • Proficient in Cisco Technologies

• Demonstrated experience with Database management

• Familiarity with Dell Technologies

• Understanding of EO/IR systems

• Proficiency in Microsoft software and applications

• Experience with AB Testing

• Knowledge of Active Directory

• Previous experience in Application Support

• Familiarity with Computer Hardware

• Experience in Configuration Management Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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