Job Information
Robert Half Customer Service Representative in Mount Pleasant, South Carolina
Description
We are offering a contract to hire employment opportunity for a Customer Service Representative in Mount Pleasant, South Carolina. This role primarily revolves around providing stellar customer service in a service industry setting. The successful candidate will be responsible for answering customer inquiries, processing transfers, entering data, and occasionally assisting with team projects. This is a second shift position where you would be working a 3pm-11pm or 4pm-12am shift. You must be open to working occasional weekends and holidays. If you have any questions about the schedule, please give us a call.
Responsibilities:
• Respond to customer inquiries and provide problem-solving solutions for concerns.
• Communicate outstanding items and issues to management for review.
• Process transfers using the company's platform.
• Perform high-volume data entry tasks, including the entering and scanning of required number of forfeiture/discharges on a daily basis.
• Assist with miscellaneous team projects as directed by management.
• Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Communicate and coordinate with internal departments.
• Develop and maintain a knowledge base of the evolving products and services.
• Resolve customer complaints via phone, email, mail, or social media.
Skills:
• Proven customer support experience.
• Familiarity with CRM systems and practices.
• Ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong phone contact handling skills and active listening.
• Ability to stay calm when customers are stressed or upset.
Requirements • Proven experience in a customer service role within the service industry
• Exceptional ability to resolve customer service issues promptly and professionally
• Track record of providing superior customer service
• Proficient in computer data entry tasks
• Experience in handling high-volume data entry
• Ability to perform data entry tasks efficiently and accurately
• Knowledge of bail bonds and related processes
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Excellent communication and interpersonal skills
• Strong problem-solving skills and ability to make decisions under pressure
• Ability to work collaboratively within a team environment.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .