Robert Half 2nd Shift Customer Service Representative in MOUNT VERNON, Ohio
Are you looking for work via Robert Half? You might be interested in this Customer Service Representative position in a dynamic, rapidly-changing call center. Customer Service Representatives who love building solid customer relationships will be interested in this position, if they are articulate and highly skilled. This long-term contract to hire Customer Service Representative position could be for you, if you're available to work in Mount Vernon, Ohio. This is a second shift position working from 1p - 10p and candidates for this position must have occasional weekend availability. A great opportunity to get a foot in the door of a very reputable and established organization in the financial industry!
Receive and place telephone calls
Give exceptional customer service in a timely fashion
Field and send out send written business correspondence
May support business development and client referral goals by actively cross-selling and referring customers
Requirements - Ability to interact effectively with internal and external partners and clients/customers
Enthusiastic attitude and an engaging businesslike approach
Excellent written, verbal and social communication skills
Proven experience going the extra mile to solve complex customer inquiries via extensive research
Strong problem solving and analytical skills
Proficiency with Microsoft Office applications
Strong customer service and office administrative skills
2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred
- Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Comprehensive knowledge of Call Center Customer Service
Superior Customer Service experience
Proven knowledge of Banking Industry
Experience with Computer Data Entry
Expertise in customer service
High Volume Call Center experience
Proven computer skills
If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.